Autodesk has a new Product Support Framework. The goal is to provide high value, predictable support services and tailored support services for customers tailored to their individual needs whether they are part of a large enterprise account, small
or medium business or single professional.
You can learn more about the program by visiting www.autodesk.com/support, but the
key things to be aware of in this new structure include:
New Advanced Support (an enhanced version of the
previously-named Autodesk Gold Support offering) provides Autodesk Subscription
customers:
Priority
access to one-to-one phone support.
- Remote desktop assistance
- On-demand training webcast
- Application programming interface (API) support
- Expedited community forum support
Autodesk
Basic Support is included with Autodesk Subscription. It is designed for
customers needing a minimal level of product support. It provides unlimited
access to a comprehensive knowledge base and moderated community support
forums.
Autodesk
Per-Incident Support is designed for Autodesk customers wanting access to
Autodesk technical phone support on an as-needed basis, for most products in
the Autodesk portfolio. Customers are charged a one-time fee for each incident,
even if multiple calls are required to resolve the incident. It is available
globally, for most products, and can be sold by Autodesk resellers.
More options for Autodesk Resellers
- Resellers now have the option to resell Autodesk support or provide their own support.
- Product Support Specialization for resellers enables them to escalate cases to Autodesk.
Click on the image below to see a full break down of offerings.
No comments:
Post a Comment